Shipping policy

Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with Furlala! This policy explains how we ship your order, how long delivery takes, and what to expect along the way.

Order Processing Time

  • Orders are processed and shipped within 1–2 business days after payment is confirmed.
  • Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.
  • You'll receive a confirmation email when your order is placed and a shipping email with tracking once it's on its way.

Estimated Delivery Time

  • Once shipped, orders typically arrive within 7–12 business days.
  • Total time from order to delivery is usually 8–14 business days.
  • During the holiday season, carriers are busier than usual, so we recommend ordering early if you'd like your cat's new bed to arrive before a special date.
  • Delivery times are estimates, not guarantees. Delays can happen due to carrier issues, weather, peak seasons, or customs.

Shipping Rates

  • Standard Shipping: $4.99
  • Insured Shipping: $8.99, which adds protection if your package is lost or damaged in transit.
  • Your shipping options and the final shipping cost are always shown at checkout before you complete your purchase.

Where We Ship

  • We ship to the United States and to most countries worldwide.
  • International orders may take a little longer depending on your location and customs processing.

Order Tracking

  • A tracking number is emailed to you as soon as your order ships. You can also follow your package on our Track Your Order page.
  • Tracking may take 24–72 hours to show updates after you receive it.
  • If your tracking hasn't updated after 5 business days, please contact us.

Multiple-Item Orders

  • If you order more than one bed, items may ship separately and arrive on different days.
  • You won't be charged extra shipping for items that ship separately.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees set by your country.
  • These charges are the customer's responsibility and are not included in your order total.

Incorrect or Incomplete Addresses

  • Please double-check your shipping address at checkout.
  • We can update an address only if the order hasn't shipped yet, so contact us right away if you spot a mistake.
  • We're not responsible for orders lost due to an incorrect address provided at checkout.

Delayed, Lost, or Damaged Orders

  • If your order hasn't arrived within 15 business days of shipping, contact us and we'll look into it right away.
  • If your bed arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and photos.
  • We'll work with you on a replacement or refund, depending on the situation.

Contact Us

Questions about your order? Email us at contact@furlala.shop and we'll respond within 1–2 business days.